This Policy contains important information about how we manage personal information. It applies to all of the services offered by Yindyamarra Indigenous Corporation and the platforms through which we interact with you, including through the Yindyamarra Indigenous Corporation, and Yindyamarra Indigenous Corporation social media accounts (social media).
We may modify this Policy at any time, and if we do, we’ll publish it on the websites. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained within that Act.
The services we offer may change from time to time.
Personal Information
Depending on your interaction with us, the information that we collect may include (but is not necessarily limited to) your name, address, contact details, date of birth, and gender.
In some cases, we may collect information that is usually non-personally identifiable (such as location data, data about personal attributes, or online identifiers) but that, taken together with other collected data, may identify you, either directly or indirectly.
HOW WE COLLECT AND HOLD PERSONAL INFORMATION
We collect personal information from you:
Information provided voluntarily by you
We collect personal information you provide to us, including when you:
Any personal information that you provide to purchase products or services on the websites or through the call centre is collected and managed by Yindyamarra Indigenous Corporation.
Personal information that you provide to purchase products or services on third-party websites which are linked to our website is collected and managed by those third parties.
Information collected automatically
We generate and maintain a record of information when you visit our website. Yindyamarra Indigenous Corporation uses cookies or similar types of technology to automatically collect information including your IP address, the device you use to access our website or social media, your location, the sites you visit immediately before or after our website, and the frequency and duration of your interactions with our website.
We may track activity relating to your interaction with our email communications and with links embedded in email communications and our website or social media.
This type of information is usually collected, used, and stored by Yindyamarra Indigenous Corporation or its marketing company to measure the effectiveness of our advertising and how visitors use the website in order to:
You can configure your browser so it does not accept cookies, but this may affect the functionality of the websites. We may also collect and store information on your personal device using browser web storage and data caches
Information provided by or collected from third parties
We may be provided with or collect information from third parties about you. This can include where:
We may use analytics tools, web beacons, and other technology to obtain aggregated and non-identifiable information such as usage and user metrics collected by third parties when you interact with our website and social media. Organisations who collect such information may aggregate information collected from your interactions with us with other information they have also collected elsewhere. Third-party organisations typically collect and use information under their own privacy policies. We currently obtain such information via Google Analytics and our third-party ad servers.
In accordance with applicable terms of use for social media platforms and associated applications, we may be provided with information about you if you engage with us on social media.
If we collect information about you from a third party, we will determine whether we could have lawfully collected that information directly from you and, if not, we will destroy or de-identify that information (provided it’s lawful to do so).
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We generally collect, hold, and use personal information for four purposes:
We may notify you that we also collect, hold and use personal information for other purposes from time to time.
Where required or authorised by law, we may also share your personal information with third parties if we genuinely believe that the sharing of that personal information is required or authorised under law.
Provision of services and products to you
We use your personal information to:
In some cases, if you do not provide the information, we will not be able to provide our services to you and you may not be able to claim your prize.
Communication
We use your personal information to provide you with customer support, including dealing with complaints and enquiries. We may also use your information for activities including:
If you win a competition that we (or our agents) run, we may also seek your consent to use your name, image (e.g. photograph), and/or voice recordings for the purpose of promoting or marketing the competition and/or our services.
Optimisation and enhancement
We use your personal information to provide, improve and maintain our website and call centres and the Services we offer, including developing new products and services. Your information may also be used:
Yindyamarra Indigenous Corporation may record details or block particular I.P. addresses (and where required provide those details to third parties to assist us) to maintain the integrity of the website where there is suspicious or excessive use of the websites.
Marketing & Advertising
We use your personal information to market and advertise our business and products and services to you. Your information may also be used to customise and display advertisements and content for you.
We may use various services or organisations to analyse collected data about your interaction with our website, services, or other aspects of our business. The information that is collected is not generally personally identifiable as it is aggregated data that does not identify any individual user.
Third-party organisations may share user information they collect from our website with other analytics companies that collect, analyse and report on data obtained from their clients. In some cases, the non-personally identifiable information collected from our website or services may be linked with information collected by a third-party source to become personally identifiable. We will not link, or merge information collected by us with information collected by third-party organisations without your consent. However, Google, Facebook, or other third parties may merge or link your information if you have provided your consent for them to do that.
By using our website, call centre, and services, you consent to:
You can opt-out of marketing and advertisements at any time. The process for unsubscribing from our communications is set out below.
KEEPING YOUR PERSONAL INFORMATION SECURE
We generally store personal information on networks in Australia.
We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use, unauthorised access, modification, or disclosure and these precautions include:
While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the internet is always 100% secure. Sending and receiving information over the internet is at the user’s own risk, however, we will take all reasonable steps to ensure your data security once we receive it.
If we believe or suspect that the security of your Personal Information has been compromised, we may attempt to notify you electronically so that you can take steps to protect yourself from harm.
Where reasonably possible, we will destroy or de-identify your information if it is no longer required for the purpose for which it was collected or any related purpose (subject to any relevant record-keeping obligations under Australian law).
Transfer of information outside Australia
In some cases, your information may be transferred or stored outside Australia as some of our service and software providers and/or business partners may be in overseas locations.
We hold personal information in data storage and cloud computing facilities operated by us (or by third parties for us) that may be in overseas locations.
As some of our internal business systems are supported by cloud computing facilities there is also potential for personal information to be incidentally transferred to our overseas providers.
Please note that some of our participating suppliers may operate call centres that are based overseas, and so if you enquire about a product with them, you may call or be called by one of those call centres. If you provide information to a participating supplier, the collection, storage and use of that information will be managed by the participating supplier and subject to their privacy policy.
WHEN WE DISCLOSE PERSONAL INFORMATION
We do not sell, license, or otherwise disclose your Personal Information to third parties unless such disclosure is for the purposes set out in this Privacy Policy.
Participating suppliers and partners
We may provide your information to participating suppliers and partners to them to provide products and services to you. This may include providing your information to a supplier or partner:
Third-party affiliates and service providers
We may provide your information to our third-party affiliates who carry out services on our behalf or to the service provider to enable service providers to perform business functions for us. Whenever possible, we require such third parties to only collect and use Personal Information in accordance with this Policy, and for no purpose other than providing us with our requested services. This may include service providers we engage to supply prizes to you on our behalf.
Co-branding
If you use a product or service that is co-branded or that is part of a joint promotion involving us and one or more third parties, your information may be collected by each party. Generally, we do not control the management or use of information by third parties. You should consult each respective privacy policy to confirm how each party will manage and use your information.
Legal requirements
We may disclose your information if in our reasonable opinion, we are legally bound to do so or if such disclosure is necessary to prevent harm to ourselves, other users, or third parties. We will notify you of such disclosures.
Interactive platforms
Any personal information that you submit, display or publish on an online platform or website, including social media, is publicly available and may be read, collected, used, and disclosed by us or other users of those platforms subject to the terms of use of those sites. If you decide to interact with us via social media, your limited data from your social media profile may be collected and provided to us or other third parties.
ACCESS TO YOUR PERSONAL INFORMATION
You have the right to access and correct your personal information we hold. In certain situations (e.g. if required or permitted by law), we can deny access to some or all the personal information we hold. We will always provide reasons in writing if access is refused. We may charge you a reasonable fee for access to your personal information, but we will advise you of the fee before we process your request. We will always respond to requests for access and/or corrections within a reasonable period and we will give access in the manner requested if it is reasonable and practicable to do so. Please email me (see Contact Information) if you wish to access or correct your personal information.
If you provide us with information about another person, you must have that person’s consent before you provide the information to us. You must also tell the person we have collected their personal information; the person is entitled to access the information we hold, and he or she should refer to this document to understand how we manage their personal information.
UNSUBSCRIBE FROM MARKETING COMMUNICATIONS
If you no longer wish to receive marketing communications from the Yindyamarra Indigenous Corporation, please use the unsubscribe link contained in all of our email communications. If you use the unsubscribe link in our email communications, you will be removed from the distribution list for email communications, but you may continue to receive communications from us by SMS or phone.
PRIVACY COMPLAINTS
If you have a complaint about the way we manage your personal information, including any decision made regarding a request for access or correction of your personal information, please contact us by email (see Contact Information):
We will endeavour to resolve any privacy complaints and will respond in writing to you regarding the outcome of any investigation. If your privacy concerns are not resolved satisfactorily or you wish to obtain more information on the privacy legislation, you can contact the Office of the Australian Information Commissioner (see Contact Information).
